Grievance Redressal

1. Please tell us first

Almost every complaint in this line of work is one of four things: a date slipped and nobody explained why; a fee was understood differently on each side; a message went unanswered for too long; or a document was handled in a way that worried you.

All four are fixable, and all four get worse the longer they sit. Please raise it with the person handling your matter first. If that does not resolve it within a day or two, escalate using this page. You will not be treated as a difficult client for doing so - the opposite, because a complaint tells us where our process leaks.

2. Who your grievance goes to

Grievance Officer, Tatkal Court Marriage
Email: care@tatkalcourtmarriage.com
Phone: +91 93184 23172
Address: as published on the Contact page
Hours: Monday to Saturday, working hours

This designation is not optional and it is not decorative. Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 requires a body corporate to designate a Grievance Officer, publish the name and contact details on its website, and redress grievances expeditiously and in any case within one month of receipt. That is why the timelines below are firm rather than aspirational.

3. What to put in your complaint

You do not need a lawyer to write this, and you do not need to be formal. Six lines is enough. Please include:

• Your name, and the phone number the matter is registered under.
• The route or service - court marriage, Arya Samaj, registration, correction.
• Dates: when you engaged us, when the thing you are complaining about happened.
• What actually happened, in your own words.
• What you want: an explanation, a corrected file, a refund, deletion of your data, or an apology.
• Any receipt, screenshot or message that helps us find the file quickly.

Put 'Grievance' in the subject line so it is routed correctly rather than sitting in a general inbox.

4. What happens next, and when

This is our commitment, not an estimate.

5. Data grievances specifically

If your complaint is about your personal information rather than our service - you want to know what we hold, you want something corrected, you want it deleted, or you believe it was shared without your permission - it goes to the same officer with the same timelines.

Rule 5(6) of the SPDI Rules gives you the right to review the information you provided and to have anything inaccurate or deficient corrected. Rule 5(7) lets you withdraw consent in writing. Rule 6 governs when disclosure to a third party is permitted at all. Our full position, including retention periods and who your file is shared with, is on the Privacy Policy page.

One limit we have to be honest about: we cannot delete anything already filed with a government office. Once a document is part of a government record, only that office can act on it, and we will tell you which office to approach.

6. If you are still not satisfied

We would rather resolve it here, but you should know your options and we would rather set them out than leave you to search for them.

Consumer forum. Where the law gives you a consumer remedy, section 34(2)(d) of the Consumer Protection Act, 2019 lets you file where you reside or work, not only where we operate, and no clause in our terms overrides that. You should know that in Bar of Indian Lawyers v. D.K. Gandhi, 2024 SCC OnLine SC 928, the Supreme Court held that an advocate's services under a contract of personal service fall outside the Act's definition of 'service' - so the position differs depending on whether the complaint is about documentation work or about advocacy.

Complaint against an advocate. If your complaint is about the professional conduct of an advocate who worked on your matter, that goes to the State Bar Council with which the advocate is enrolled, under section 35 of the Advocates Act, 1961. We will give you the enrolment details you need to file it. We will not obstruct such a complaint.

Complaint about a government office. Delay or conduct at an SDM office is not something we can redress. The route there is the office's own public grievance channel or the Delhi Government's grievance portal, and we will tell you which applies and help you draft it.

7. Complaints we take especially seriously

Three categories skip the queue and go straight to the top, and we would ask you to raise them immediately rather than politely waiting.

Anyone asking you for money outside the quoted fee - a 'file charge', a 'clerk charge', an amount to be paid in cash to an individual. Our fee is the written figure and the government fee is the counter receipt. Anything else, call +91 93184 23172 immediately.

Anyone suggesting a document can be 'arranged' or that a statutory period can be waived for a payment. It cannot, and the suggestion itself is the problem.

Anything that made you feel unsafe or that breached your confidentiality - your matter discussed where it should not have been, your family contacted without your instruction, your photograph or details shown to anyone. This is not a service complaint to us; it is the most serious thing that can happen in this work.